Trainer (BFSI)

Gratitude Inc

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5 days ago

Trainer (BFSI)

5-7 Year(s)

70 - 80 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Banking BFSI Collections background

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Job Title: Trainer

Account/ Domain/ LOB: Banking

Work set-up: On-site at BGC Taguig

Work schedule: Night shift

Salary range: 70K - 80K package

Relevant Experience range: 5- 7years

Job Description

• Design new hire training, cross-skilling, and refresher programs

• Create training plans aligned to bank SOPs, Adult learning principles

• Facilitate Virtual & Onsite training

• Scenario-based and case-based training

• Knowledge checks and certification assessment

• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)

• Weekly/Monthly/Quarterly reviews with management

• Call Auditing, Call monitoring, Call calibration.

• Provide coaching and mentoring to new and existing team members on an on-going basis.

• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks

• Ensure that the team is adhering to the prescribed quality parameters

• To actively participate in providing feedback (positive and negative)

• Conduct team briefings and discussions on a regular basis

• Need to maintain all the Reports & MIS for the same.

Requirements:

• Must have a Bachelor's degree with both TOR and Diploma on hand

• At least 2nd year in College is acceptable, without any back subjects

• With 5 - 7 years of Trainer experience, supporting a banking account, whether retail or commercial or both

• With over-all working experience of at least 8 years

• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans

• Strong communication skills. Language proficiency in English

• Ability to work independently and within a team environment

• Critical listening and thinking skills

• Training/teaching skills

• Strategic management skills

• Negotiation skills/experience

• Time management skills

• Customer service oriented

• Decision making/problem solving skills

• Must not be currently or formerly employed with TCS and have no active application with them to avoid duplications

• Should be amenable to start immediately and can work onsite in Taguig

• Must not be a job hopper who only stays for less than a year per company

Pre-Screening Notes:

Highest educational attainment:

Years of relevant experience as a Trainer:

Years of relevant experience in supporting a banking account, whether retail or commercial or both:

Are you amenable to working onsite in Taguig with a night shift schedule?

Last drawn salary:

Salary expectation:

Are your TOR and diploma available on hand?

Notice period:

Role

Training Manager

Timings

Flexible (Permanent)

Industry

Education / Teaching / Training

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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