Trainer for Telco

Gratitude Inc

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1 month ago

Trainer for Telco

2-15 Year(s)

35 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

telco trainer

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Job title: Trainer

Account: Telco

Work set up: On-site at Taguig

Work shift: Shifting

Salary: 35,000 - 40,000 basic / 2,000 allowance
BPO industry experience in the relevant role is required.

RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview (Qualified cddts must prepare their PPT) - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable

• Open for Filipinos and local applicants only

• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting

• Ability to analyze and interpret operational data to inform decisions.

• Problem-solving: Define issues, collect data, and draw valid conclusions.

• Fulfillment of all assigned responsibilities and duties.

About the Role:

Are you passionate about helping others grow and succeed? Firstsource Advantage is seeking a dynamic

and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging

and impactful training sessions—both one-on-one and in groups—to new hires and existing team

members. You’ll play a key role in onboarding, compliance education, and ongoing performance

coaching, helping to shape a confident and compliant workforce.

Key Responsibilities:

Training and Development

 Deliver comprehensive training to new collections associates on:

o Company and client policies

o Federal and state collection laws

o Effective collection strategies

o Internal systems, software, phone protocols, and dialer tools

 Facilitate ongoing training sessions for current employees, including new client products or

regulatory updates.

 Coach and mentor new hires through floor support, assisting with goal achievement and skill
development.

 Adapt and refine training materials and methodologies to meet the needs of diverse learners.

Program and Compliance Management:

 Support the maintenance and updating of training aids—manuals, presentations, visual aids,
and handouts.

 Stay informed on changes in industry regulations and client requirements to ensure training

remains current.

Collaboration and Reporting:
 Work closely with leadership to identify training gaps and implement effective learning

strategies.

 Maintain accurate records for compliance reporting, trainee progress, and certification tracking.

 Occasionally, travel to other company sites for training support or client initiatives.

What We’re Looking For:

 Proven experience of at least 2 years in training or coaching, within a call center environment

 Latest experience in handling Telco accounts for at least 2 years

 Strong communication and presentation skills

 Ability to motivate and inspire learners at various levels

 Familiarity with collection systems and compliance regulations preferred

 Adaptable, proactive, and team-oriented mindset

Role

Any Other

Timings

Flexible (Permanent)

Industry

Telecom / ISP

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Macdonald Cookey

Recruiter - Gratitude Inc

NA, nigeria

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