Trainer |Helpdesk Customer Support
Gratitude IncTrainer |Helpdesk Customer Support
Job Description
Key Skills
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Job Title: Trainer – Helpdesk Customer Support
Location: Onsite | McKinley
We are looking for dynamic and technically skilled Trainers to support our Helpdesk Customer Support team. This role is ideal for professionals passionate about developing talent while delivering impactful learning experiences in a fast-paced, technology-driven environment.
- Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.
- Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.
- Simplify complex concepts such as SQL, conversion tracking, APIs, and attribution models into clear, practical learning experiences.
- Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.
- Develop assessments, track learner performance, and continuously improve training effectiveness.
- Create and maintain training materials, knowledge bases, and troubleshooting guides.
Qualifications:
- Bachelor’s degree in a relevant technical field.
- 2–4 years of experience in training within a BPO, SaaS, or AdTech environment.
- Strong knowledge of SQL, APIs, digital advertising, and analytics.
- Excellent facilitation, communication, and stakeholder management skills.
Role
Technical Trainer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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