Trainer II | Training- Helpdesk Customer Support

Gratitude Inc

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3 weeks ago

Trainer II | Training- Helpdesk Customer Support

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

SQL Technical JSON CSAT bpo trainer .Trainer Helpdesk Customer Support SaaS support

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Roles & Responsibilities

•New Hire Onboarding & Orientation Training

•Curriculum Design & Training Material Development

•Digital Advertising Knowledge Training

•Billing, Payment & Compliance Training

•CRM, Ticketing & Multi-tasking Proficiency Training

•Communication Skills & Customer Handling Training

•Quality Assurance & Performance Coaching

•Reporting, Metrics & Continuous Improvement

Qualifications :

•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.

•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).

•Strong SQL expertise for data analysis, debugging, and reporting tasks.

•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.

•Experience in Ads Manager or similar platforms.

•Ability to read and debug API payloads (JSON/XML) and understand API documentation.

•High expertise in understanding conversion tracking, attribution models, and marketing analytics.

Role

Email Support Specialist

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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