Trainer (Lead Technical Training)

Gratitude Inc

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4 weeks ago

Trainer (Lead Technical Training)

2-3 Year(s)

30 - 35 Thousand p.m

Manila

Job Description

Key Skills

Microsoft Office Operational Trainer good communication skills Proficient in English Strong English Communication Skills

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Role: Trainer (Lead-Technical Training)

Target Start date: ASAP

Location: Clark

Work Set-up: Onsite

Schedule: Flexible

Salary: 35K base pay + 3K allowance

Qualifications:

• Collections background is REQUIRED

• Earned a bachelor’s degree in any field (Major in Education or Communication preferred).

• At least 2-3 years of work experience as a Trainer.

• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).

• Strong English verbal and written communication skills.

• Strategic in developing solutions and process improvements.

• Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities:

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.

• Fill out accurate reports.

• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.

• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.

• Facilitate all aspects of floor-training and BQM Training for the program.

• Responsible for self-skilling & certification during periods of un-activity (classroom).

• Supervise and coach learners in nesting & BQM type environments.

• Facilitate multi-hour product, behavioral or tool change type learning experiences.

• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.

• Coach and give feedback to trainees to help them fulfill performance metrics.

• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

PRESCREENING NOTES:

• BPO experience:

• Years of relevant experience:

• Educational attainment:

• Salary expectation:

• Last drawn salary:

• Notice period:

• Availability for the work setup and schedule:

• Current location:

Role

Process Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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