Training Manager-Banking Domain (Insurance and Mortgage)

Gratitude Inc

220 Views

1 month ago

Training Manager-Banking Domain (Insurance and Mortgage)

2-3 Year(s)

100 - 110 Thousand p.m

Manila (Makati, Pasay City, Taguig, Mandaluyong)

Job Description

Key Skills

Bachelor's Degree BPO Experience Training Manager Training Managerial Experience Communication & Interpersonal Skills C1 and above language profile Banking Domain (Insurance and Mortgage)

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Hiring Requirements:

•At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage)

•Graduate with a bachelor’s degree

•C1 and above language profile

•Certifications in training and development are a plus

Minimum Skill Requirements:

Communication & Interpersonal Skills

•Strong verbal and written communication

•Stakeholder management

•Coaching and mentoring

Core Domain Knowledge

•Understanding of BFSI products and services

•Strong understanding of adult learning principles and various training methodologies

Training Needs Analysis

•Expertise in identifying training needs through various methods

•Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements

Quality Assurance (QA) & Performance Management

•Understanding of how training impacts quality and performance metrics.

•Ability to work with QA and operations teams to align training with business goals and compliance standards

Advanced Microsoft Office skills (Excel, PowerPoint)

Organizational & Time Management

•Exceptional organizational skills, ability to plan, manage time, and multitask effectively in a fast-paced environment.

Minimum Behavioral competencies

•Accountability and Ownership

•Emotional Intelligence

•Collaboration and Teamwork

Role

Training Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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