(URGENT) Clinical Service Desk Analyst | Service Desk Healthcare Account (Cebu)

Gratitude Inc

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1 day ago

(URGENT) Clinical Service Desk Analyst | Service Desk Healthcare Account (Cebu)

1-3 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Service Desk

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.

We have ongoing hiring for Clinical Service Desk Analyst positions at our BPO Partner in Cebu City.

Position: Clinical Service Desk Analyst (CSDA)
Location: Cebu City
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (supports a 24/7 operation)
Salary: 38,500 - 44,500 (package)
Headcount: 10
Target Start Date: August 14, 2026

About the Role:

Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.

Key Responsibilities

Provide technical support via phone, email, chat, or ticketing system
Diagnose and resolve hardware/software issues in clinical systems
Log, categorize, and prioritize incidents with detailed documentation
Escalate complex issues to higher-level teams or vendors
Assist clinicians with application use and training
Contribute to knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations (HIPAA, etc.)
Collaborate with clinical staff, IT teams, and vendors

Qualifications

Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Ability to multitask in a fast-paced environment

Mandatory Requirements

Healthcare Service Desk background - Required
At least 1 year of relevant experience
Excellent English communication skills (minimum C1 proficiency level)
Must be amenable to client and program requirements

Preferred Experience

IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
Experience troubleshooting healthcare applications and EHR systems
Basic knowledge of ITIL processes in SLA-driven environments
BPO experience is not required but a strong Healthcare Service Desk Background is preferred

To apply, please share your updated resume with the active email address and phone number here or via email at isay@gratitudephilippines.com

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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Cebu Central Visayas, Philippines

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