URGENT HIRING: SPANISH BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE | ONSITE QC

Gratitude Inc

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1 day ago

URGENT HIRING: SPANISH BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE | ONSITE QC

1-2 Year(s)

Manila (Bridgetown quezon City, Makati)

Job Description

Key Skills

Technical Support customer relationship manager

1 candidate(s) have already applied for this Job. Apply now

Location: Onsite | Bridgetowne, Quezon City

⏰ Schedule: Night Shift

Salary:

Start Date: ASAP

Experience: 6+ Months BPO Technical Support (TSR)

Headcount: 15

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The Role

Are you fluent in Spanish and English? Do you have at least 6 months of BPO Technical Support experience? Are you looking for a premium opportunity to apply your language skills and technical expertise?

We are looking for Spanish Bilingual Technical Support Representatives to join our team in Bridgetowne, QC. This role is open to non-native Spanish speakers (Filipinos only) who are proficient in both English and Spanish. You will provide technical support to customers, troubleshoot issues, and deliver exceptional service.

If you have completed at least 2 years in college, have 6+ months of BPO TSR experience, and are ready to work onsite, we want to hear from you!

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Key Responsibilities

· Technical Support: Provide technical assistance to customers via phone, chat, and email.

· Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity.

· Customer Service: Deliver exceptional customer service with a focus on first-call resolution and customer satisfaction.

· Documentation: Accurately document customer interactions, troubleshooting steps, and resolutions using company systems.

· Escalation: Escalate complex issues to higher-level support teams as needed.

· Collaboration: Work closely with cross-functional teams to ensure timely resolution of technical issues.

· Performance Goals: Meet or exceed key performance indicators (KPIs) including quality, productivity, and customer satisfaction.

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Minimum Qualifications

· Language Proficiency: Proficient in both English and Spanish (open to non-native speakers; Filipinos only).

· Educational Attainment: Completed at least 2 years in college (no back subjects).

· BPO Experience: Minimum 6 months of BPO Technical Support (TSR) experience.

· Technical Skills: Strong troubleshooting and problem-solving skills.

· Communication: Excellent verbal and written communication skills in both English and Spanish.

· Work Setup: Willing to work onsite in Bridgetowne, QC on a night shift schedule.

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What's In It For You?

· Premium Salary:

· Prime Location: Onsite at Bridgetowne, QC

· Career Growth: Opportunity to develop your technical and language skills

· Global Exposure: Work with international clients in a bilingual environment

· Strategic Impact: Deliver exceptional technical support and customer service

Ready to combine your technical skills with Spanish language expertise? Click "Apply Now" and join our team toda

Role

Customer Service Executive -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

George A Omenda

Recruiter - Gratitude Inc

NA, kenya

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