(URGENT) Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

Gratitude Inc

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1 month ago

(URGENT) Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

0-2 Year(s)

₱ 80 - ₱ 160K p.m

Manila (Taguig)

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Job Description

Key Skills

Technical support IT SERVICE DESK Strong Communication Skills (Verbal and Written)) Fluent Dutch speaker Excellent written and oral communications skills Good Communication skills and ability to communicate/manage clients in English language and French Proficiency in French and English language Excellent verbal and written Dutch language along with English skills.

59 candidate(s) have already applied for this Job. Apply now

Qualifications:

• With or Without Service Desk Experience.

• Can speak, read, and write in Dutch and French.

• Willing to work 100% onsite.

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

• Candidates must have at least 2 years of technical support experience

• Not a job hopper

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure, and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on the scheduled shift and Breaks assigned by the people manager.

• Follow rest day schedule as assigned.

• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

Note: Someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) is preferred.

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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