US Banking Customer Service Representative
Gratitude IncUS Banking Customer Service Representative
Job Description
Key Skills
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SALARY: Freshers – ₱16,000 – ₱17,000; Experienced – ₱18,000 – ₱21,000 Basic Salary
Role Overview:
We are seeking US Mortgage Customer Service Representatives to assist homeowners and clients with mortgage inquiries, account concerns, and general support needs. This role is open to freshers and experienced candidates alike!
Key Responsibilities:
Handle inbound customer inquiries regarding mortgage accounts
Assist with payment processing, account updates, and loan inquiries
Resolve customer concerns and escalate complex cases
Document interactions accurately in the system
Meet quality, productivity, and customer satisfaction goals
Qualifications:
Freshers and adapter candidates are welcome – no prior experience required!
US Mortgage and Financial experience is a plus but not required
Excellent English communication skills
Willing to work onsite in Taguig with shifting schedules
Former Teleperformance employees are not eligible for rehire – whether directly or through third-party agencies
Why Join?
Competitive salary: ₱16,000 – ₱21,000 basic salary
Prime Taguig location
Career growth in US Mortgage
Comprehensive training provided
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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