USRN Quality Assurance Sepecialist
Gratitude IncUSRN Quality Assurance Sepecialist
Job Description
Key Skills
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Description / Requirements
Job Title: USRN Quality Assurance Specialist
Shift: Night shift
Work Set-up: On-site in Bridgetowne, Quezon City
Salary range: 60K to 90K
Start date: Dec 31, 2025/ ASAP
Recruitment Process: 2 Virtual interview processes
QUALIFICATIONS:
• Bachelor’s Degree in Nursing with an active and valid license in USRN Massachusetts
• Minimum of 1 year experience in appeals and grievances workstream with focus on Medicare Part C Appeals
•At least 1 year to 2 years experience as a Quality Assurance or Quality Evaluator in a clinical BPO or CPO setting
• In-depth knowledge and understanding of CMS Medicare Part C Appeals regulatory standards
• Strong understanding of clinical terminology, medical necessity review principles and healthcare insurance operations
• Experience supporting external audits (CMS Program Audits) and Client Audits
• Must have an experience in mentoring or coaching new quality staff
• Excellent verbal and written communication skills
• High attention to detail with strong documentation, writing, and scoring calibration skills
• Proficiency in Quality Audit Systems and Microsoft Office Suite
• Strong analytical, critical thinking and problem solving skills
• Excellent communication, coaching, and collaboration abilities
• InterQual experience of at least 1 year (Medicare and Medicaid)
• Willingness to work on-site with flexible schedules, including US hours and holidays
• Must not be a current or former employee of Concentrix
PRE-SCREENING QUESTIONS:
- Do you have an active USRN license?
- How many years of experience do you have in clinical appeals and grievances ?
- How many years of experience do you have as a Quality Assurance or Quality Evaluator in a clinical BPO or CPO setting?
- Rate your knowledge and understanding of CMS Medicare Part C Appeals regulatory standards, from 1 to 10, 10 being the highest.
5.Do you have experience supporting external audits (CMS Program Audits) and Client Audits? - Please rate your knowledge and understanding of different healthcare insurance processes, appeals, grievances, and utilization management, from 1 to 10, 10 being the highest.
- Do you have InterQual experience?
- How much is your last drawn salary?
- How much is your salary expectation?
- Are you amenable to working onsite in Bridgetowne, Quezon City, with a night shift and fixed weekends off schedule?
- This is an urgent hiring. Can you start on Dec 31st, 2025?
N/B: Please include the answers to the pre screening test along side with your cv. Thank you
Role
Medical Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Medical Professional / Healthcare Practitioner / Technician
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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