WE'RE HIRING! CHAT/NON VOICE ACCOUNT (Manila)

Gratitude Inc

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2 days ago

WE'RE HIRING! CHAT/NON VOICE ACCOUNT (Manila)

2-3 Year(s)

₱ 35 - ₱ 45K p.m

Manila (Pasig)

Job Description

Key Skills

Customer Service

8 candidate(s) have already applied for this Job. Apply now

-Please ensure you follow the application instructions provided below; otherwise, your submission may not be considered.-

WORK ON-SITE

Position: CSR / Advanced Customer Support Specialist
Campaign Type: Chat / Non-Voice
Start Date: September 9, 2026
Salary: Up to ₽45,000

We are looking for a Customer Support Specialist with advanced skills to handle complex and sensitive customer cases through chat and email for a priority campaign. The ideal candidate should have excellent communication skills (CEFR C2 - verbal and written) and at least 2 years of customer service experience, including experience in handling escalations or complex customer concerns.

Key Responsibilities:
- Handle complex and sensitive customer cases through chat and email
- Manage concerns involving money movement, identity verification, fraud, account integrity, and regulatory compliance
- Handle high-risk customer interactions, including social media and press escalations

Preferred Experience:
Candidates with experience in the following areas are highly encouraged to apply:
- Banking
- Fintech / Financial Services
- Regulated industries
- Fraud prevention
- Identity Verification / KYC
- Compliance

- CRM platforms

Location: Pasig

How To Apply?

Kindly share your details and resume to this email:
hrnorahgratitudejobs@gmail.com

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INFORMATION ~
Full name:
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Expected salary:
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Thank you.

Role

Appeals Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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