WFM Team Lead

Gratitude Inc

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2 months ago

WFM Team Lead

2-4 Year(s)

₱ 30 - ₱ 35K p.m

Davao

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule
HC:1

Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements

Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions

kindly answer these prescreening questions and send them as your comment while applying.

Pre-Screening Notes

Educational Attainment:

How many Years of Experience in WFM BPO Setting:

How many Years of Experience in Leadership BPO Setting:

Which WFM Tools have you Used:

Last Drawn Salary:

Expected Salary:

Role

Others

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Top Management

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Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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