WFM TEAM LEAD

Gratitude Inc

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1 month ago

WFM TEAM LEAD

2-3 Year(s)

₱ 30 - ₱ 35K p.m

Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao de Oro, Davao Occidental)

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX

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Job Title: WFM Team Lead

Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule

Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements

Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions

Kindly provide answers to the Pre-screening questions below;

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM BPO Setting:

Years of Experience in Leadership BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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