WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Role
Chat Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CUSTOMER SERVICE SPECIALIST
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
Real-Time Analyst (RTA)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 30K p.m
Davao, Philippines
Ramp hiring in transcom company Davao
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
1 - 2 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
Real-Time Analyst (RTA)
Gratitude Inc1 - 3 Year(s)
₱ 21 - ₱ 27K p.m
Davao, Philippines
Customer Service Role
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
TopBPO's hiring with Great job offers/Apply now
Gratitude Inc0 - 5 Year(s)
₱ 15 - ₱ 35K p.m
Davao, Philippines
URGENT HIRING: Customer Service Representatives (CSR)
Gratitude Inc0 - 15 Year(s)
₱ 20 - ₱ 40K p.m
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
₱ 24.5 - ₱ 27K p.m
Davao, Philippines
Workforce Scheduler
Gratitude Inc1 - 3 Year(s)
Confidential
Davao, Philippines