WFM Team Lead

Gratitude Inc

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22 hours ago

WFM Team Lead

2-3 Year(s)

₱ 32 - ₱ 35K p.m

Davao

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Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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‎Job Title: WFM Team Lead

‎Work Location: Davao

‎Work Setup & Schedule: Onsite/Shifting schedule

‎Salary: 35k

‎HC:1

‎

‎Overview:

‎Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

‎

‎Key Responsibilities:

‎•Oversee RTA, scheduling, and forecasting functions

‎•Drie team performance, coaching, and development

‎•Partner with Operations on workforce strategies

‎•Analyze trends and implement process improvements

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‎Basic Qualifications:

‎•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

‎•Strong leadership and stakeholder management skills

‎•Advanced Excel and reporting skills

‎•Experience in end-to-end WFM functions

‎

‎Pre-Screening Notes

‎

‎Educational Attainment:

‎Years of Experience in WFM BPO Setting:

‎Years of Experience in Leadership BPO Setting:

‎WFM Tools Used:

‎Last Drawn Salary:

‎Expected Salary

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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Chibuzor Ohaegbu

Recruiter - Gratitude Inc

NA, nigeria

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