Workforce Scheduler (WFM)

Gratitude Inc

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1 week ago

Workforce Scheduler (WFM)

1-4 Year(s)

Manila (Makati)

Job Description

Key Skills

Microsoft Excel Scheduling

3 candidate(s) have already applied for this Job. Apply now

Location: Alphaland, Makati
Work Setup: Onsite
Work Schedule: Shifting Schedule
Start Date: ASAP

About the Role

We are looking for a detail-oriented Workforce Scheduler to join our Workforce Management (WFM) team. The successful candidate will be responsible for creating and maintaining employee schedules that effectively balance staffing requirements with forecasted business demand while ensuring operational efficiency.

Key Responsibilities

Develop and maintain employee schedules based on staffing forecasts.
Manage shift bids, schedule changes, and schedule updates.
Ensure optimal staffing coverage while maximizing productivity and controlling costs.
Coordinate closely with Operations and Workforce Management teams.
Monitor scheduling accuracy and support workforce planning initiatives.

Qualifications

At least 1 year of experience in Workforce Management (WFM) Scheduling in a BPO environment.
Intermediate to advanced proficiency in Microsoft Excel.
Working knowledge of forecasting and capacity planning concepts.
Strong analytical, organizational, and time management skills.
High attention to detail and ability to work in a fast-paced environment.
Willing to work onsite in Alphaland, Makati on a shifting schedule.

Interested candidates may send their updated CV. Shortlisted applicants who meet the qualifications will be contacted for the next stage of the recruitment process.

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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