(177781) Trainer - UK Financial Collections | Onsite Quezon City

Gratitude Inc

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3 weeks ago

(177781) Trainer - UK Financial Collections | Onsite Quezon City

2-4 Year(s)

Manila (Ortigas, Diliman quezon city, Fairview Quezon City)

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Job Description

Key Skills

Customer Service BPO Call center coaching skills Bachelor's Degree UK Banking Industry

62 candidate(s) have already applied for this Job. Apply now

Qualifications:

• Bachelor's Degree

• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment

• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.

• Excellent communication & feedback/coaching Skills

Key Skills:

• Strong knowledge of UK collections domain, regulations, and bucket flows.

• Excellent communication and coaching skills for training teams.

• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Role

Customer Service Trainer

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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