(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City (196405)
Gratitude Inc(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City (196405)
Job Description
Key Skills
56 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 1
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
Role
Business/EDP Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 5 Year(s)
₱ 40 - ₱ 55K p.m
Quezon Calabarzon, Philippines
SAP CPI & APIM Developer
Gratitude Inc5 - 8 Year(s)
₱ 110 - ₱ 1164K p.m
Quezon Calabarzon, Philippines
Real-Time Analyst (RTA) Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines
Multilingual Language - Khmer ( Cambodia
Gratitude Inc0 - 2 Year(s)
₱ 90 - ₱ 110K p.m
Quezon Calabarzon, Philippines
Site Reliability Engineer (SRE)
Gratitude Inc3 - 10 Year(s)
Confidential
Quezon Calabarzon, Philippines
Firewall Specialist | Hybrid Quezon City
Gratitude Inc8 - 10 Year(s)
₱ 170 - ₱ 176K p.m
Quezon Calabarzon, Philippines
3 - 5 Year(s)
Confidential
Quezon Calabarzon, Philippines
Operations Lead
Gratitude Inc10 - 13 Year(s)
₱ 100 - ₱ 125K p.m
Quezon Calabarzon, Philippines
0 - 4 Year(s)
Confidential
Quezon Calabarzon, Philippines
Senior QA Automation Lead (Tricentis Tosca)
Gratitude Inc5 - 10 Year(s)
₱ 80 - ₱ 95K p.m
Quezon Calabarzon, Philippines