(ACTIVE-URGENT) Lead SD Management - SME for US Mortgage Servicing Voice Campaign
Gratitude Inc(ACTIVE-URGENT) Lead SD Management - SME for US Mortgage Servicing Voice Campaign
Job Description
Key Skills
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We're looking for an experienced Subject Matter Expert (SME) to join our growing US Residential Mortgage Servicing Voice team. If you have a strong background in US Mortgage Servicing and enjoy coaching, mentoring, and driving team performance, this is your opportunity to grow your career with a competitive salary and relocation support.
What You'll Do
- Provide subject matter expertise and day-to-day operational support.
- Coach, mentor, and guide agents to improve performance and productivity.
- Analyze performance trends and recommend process improvements.
- Partner with Team Leaders, Quality, and Operations to achieve business goals.
- Support training, knowledge sharing, and continuous improvement initiatives.
- Serve as the go-to resource for mortgage servicing processes and customer inquiries.
What We're Looking For
Completed at least 2 years of college (2nd-year level or higher)
At least 1 year of SME experience
Required: Experience supporting a US Residential Mortgage Servicing Voice Campaign
Strong leadership, coaching, and stakeholder management skills
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to thrive in a fast-paced BPO or shared services environment
Familiarity with QA frameworks, Learning Management Systems (LMS), and performance management tools
Alternative Profiles We Will Consider
We also welcome applications from:
- SMEs from other campaigns who previously worked as US Mortgage Servicing Agents
- Highly experienced US Mortgage Servicing Agents who have handled SME responsibilities such as:
- Temporary SME
- Point of Contact (POC)
- Floor Support
- Virtual Leadership
- Team Coaching
Relocation Assistance (For Qualified Candidates)
Relocating to Clark? Eligible candidates may receive:
- One-time relocation assistance ( subject to approval)
- One-way transportation support (airfare or land travel)
- Up to 30 days of temporary accommodation
Important Requirement
US Residential Mortgage Servicing experience is mandatory.
Applications without US Mortgage Servicing experience will not be considered.
If you're ready to leverage your mortgage servicing expertise and make a meaningful impact as an SME, apply today and take the next step in your career!
Role
Lead Assistant Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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