AML Regulatory Compliance Supervisor | KYC Team Lead

Gratitude Inc

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4 days ago

AML Regulatory Compliance Supervisor | KYC Team Lead

3-8 Year(s)

Manila (Taguig, Cubao Quezon City)

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Job Description

Key Skills

Quality Control Reporting Root cause analysis Training Performance Management performance Metrics Capacity Planning Productivity Management operations skills Risk and Complaince Onboarding risk management, Team lead operation KYC team leadership .Risk Assessment people management experience Good exposure in to escalation management Team Management, SLA Management AML QC CDD Regulatory Compliance - AML

23 candidate(s) have already applied for this Job. Apply now

HIRING: AML Regulatory Compliance Supervisor | KYC Team Lead

Taguig or Cubao, Quezon City | Onsite/Hybrid
Night Shift | Weekends Off | Salary: Confidential | 1 Opening

Ready to lead a high-performing KYC team? We’re looking for an experienced KYC Team Lead/Supervisor to drive daily operations, quality, productivity, and team performance.

What You’ll Do

• Lead and coach KYC Analysts
• Manage SLA, quality, productivity & adherence
• Review/approve complex and high-risk cases
• Manage queues, capacity & daily volumes
• Partner with QC on defect trends and retraining
• Handle escalations, performance coaching & onboarding
• Provide RCA and performance updates to leadership

⭐ What We’re Looking For

• 3–5 years KYC experience
• 3+ years supervisory experience
• Proven KYC Team Lead experience
• Strong analytical, coaching & stakeholder skills

Open to candidates currently in the Philippines with valid work authorization.

Apply: https://myglit.com/lateral/cref/0bf77bbbdf

Role

Risk & Compliance

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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