Assistant Operations Manager - Property & Casualty Insurance ( BPO)

Gratitude Inc

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2 months ago

Assistant Operations Manager - Property & Casualty Insurance ( BPO)

2-12 Year(s)

65 - 75 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Accounts Management claim insurance Bachelor's Degree Insurance Life aand Annuities BPO Experience is a must Contact Center Technology Leadership & Management Skills Banking/Financial/Billing/Insurance experience Team Management and Supervisory Services Proficiency in MS Office, QA tools, and CRM/contact center systems. Contact Center.

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Job Title: Assistant Operations Manager - Insurance (BPO)

Salary: 65000php -75000php

Work location/Set up: Onsite at Alabang

Shift Schedule: Graveyard Shift ( Night Shift)

Start date: February 13

Qualifications :

•Bachelor’s degree preferred; equivalent work experience accepted.

•At least 2 years of pure insurance experience (billing, account management, or policy servicing).

•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.

•Strong knowledge of insurance billing processes and ECC account management.

•Excellent analytical, communication, and documentation skills.

•Proficiency in MS Office, QA tools, and CRM/contact center systems.

•Detail-oriented with the ability to identify trends and recommend solutions.

•Must have prior BPO experience.

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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