Bilingual Spanish Customer Service Executive

Gratitude Inc

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10 hours ago

Bilingual Spanish Customer Service Executive

1-10 Year(s)

₱ 40 - ₱ 55K p.m

Manila

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Job Description

Key Skills

Customer Service spanish Speaking Spanish Bilingual

2 candidate(s) have already applied for this Job. Apply now

Role Overview

We are seeking Bilingual Spanish Customer Service Executives to handle customer interactions in both Spanish and English. You will assist customers with inquiries, account concerns, and general support needs in a fast-paced BPO environment. This role is open to candidates with conversational Spanish skills—no advanced certification is required.

Key Responsibilities

Handle inbound customer interactions via phone, email, and chat in Spanish and English

Assist customers with account inquiries, service requests, and general support needs

Resolve customer concerns efficiently while delivering a positive customer experience

Document interactions accurately using company systems

Meet quality, productivity, attendance, and customer satisfaction goals

Qualifications

At least a high school graduate – required

Conversational Spanish skills – required; no advanced certification necessary

Experience as a Bilingual Spanish CSR is preferred but not required

At least 1 year of BPO customer service experience – required

Willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City

Willing to work on a night shift / shifting schedule

Why Join?

Competitive salary: ₱40,000 – ₱55,000

Prime Ortigas or Bridgetowne locations

Career growth in bilingual customer service

Dynamic and supportive team environment

Role

Spanish Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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