BPO Multilingual Service Desk Analyst (Estonian)
Gratitude IncBPO Multilingual Service Desk Analyst (Estonian)
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Multilingual Service Desk Analyst (Estonian)
Category: Service Desk / End User Services
Position ID: J0326-1302
Work set-up: Onsite in Taguig
Salary: Php 60,000 - 70,000
Work shift: Mid and Night-Shift
Qualifications:
Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field
• With or Without Service Desk Experience.
• With IT support/Technical experience.
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.
Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
. Perform other duties as assigned
Role
IT Support
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Service desk representative ( SD)
Gratitude Inc2 - 25 Year(s)
30 - 45 Thousand p.m
Manila, Philippines
Associate Developer for Power Platform
Gratitude Inc5 - 9 Year(s)
50 - 65 Thousand p.m
Manila, Philippines
Multilingual Service Desk Agent -: Polish-speaking
Gratitude Inc2 - 7 Year(s)
75 - 85 Thousand p.m
Manila, Philippines
Health Clinical Services Senior Manager - USRN
Gratitude Inc12 - 13 Year(s)
Confidential
Manila, Philippines
1 - 11 Year(s)
Confidential
Manila, Philippines
5 - 35 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
SAP B1 Expert (Functional
Gratitude Inc6 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Healthcare
Gratitude Inc3 - 5 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
OpentextExstream Developer
Gratitude Inc3 - 10 Year(s)
90 - 120 Thousand p.m
Manila, Philippines