Call Center Jobs, Work in Cebu

TTEC

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1 year ago

Call Center Jobs, Work in Cebu

1-2 Year(s)

Cebu Central Visayas

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Job Description

Key Skills

Customer Service

142 candidate(s) have already applied for this Job. Apply now

Requirements

At least 1 year(s) of working experience in the related field is required for this position.

Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.

Junior Associate (1-4 yrs experience) specializing in Customer Service or equivalent.

Required skill(s): Customer Service Oriented.

Responsibilities

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Cebu, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Completed at least 2 years in college with 1-year call center experience

For those who completed below 2 years of college education or Junior High School, the candidate must have at least 2 years of Telco experience

Great written communication skills

Able to lead by example and effectively work with your team to achieve the program’s overall success

Resourceful and able to decide on his own by thorough assessment and researching potential solutions

Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

Company-sponsored HMO with Health & Wellness programs for you and your family

Educational assistance through tuition reimbursement

Additional Info

Location: Cebu City, Central Visayas (Region VII).

Full Time position(s) are available.

Number of vacancies: 50.

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About Us

We’re guide by the values

Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.

Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.

Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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