Cantonese Bilingual in a top BPO at Ortigas
Job Description
Key Skills
143 candidate(s) have already applied for this Job. Apply now
URGENT HIRING
Position Title: Member Advocate I (Cantonese Bilingual)
Position Type: Full Time
Work Set-up: Onsite
Reports To: Call Center Supervisor
Salary: 80K - 95K All in
Qualifications
- High school diploma or equivalent, bachelor’s degree preferred.
- With or without experience as long as fluent in both Cantonese and English
- currently residing in the Philippines
- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
Proficiency with Microsoft Office (Word, Excel, Outlook)
Responsibilities:
- Educates members, family, providers and caregivers regarding benefits and plan options.
- Accurately explains benefits and plan options in person, via email, fax, or telephonically.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.
- Escalates appropriate member issues to management or other departments as required.
- Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.
Role
Mandarin Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
QA Assistant Manager (US Healthcare)
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
Client Service Associate
Gratitude Inc2 - 3 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Team Leader- Healthcare in Leading BPO
Gratitude Inc3 - 12 Year(s)
50 - 55 Thousand p.m
Manila, Philippines
Customer Service Representative - Makati
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Healthcare account in a leading BPO at Taguig.
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Healthcare account BPO at Ortigas with Salary upto 36k
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
0 - 1 Year(s)
70 - 80 Thousand p.m
Manila, Philippines
0 - 1 Year(s)
Confidential
Manila (Cubao Quezon City), Philippines
0 - 1 Year(s)
Confidential
Manila (Cubao Quezon City), Philippines
Customer Service Representative - Taguig
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila (Taguig), Philippines