Channel Support Specialist

Gratitude Inc

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1 day ago

Channel Support Specialist

2-25 Year(s)

110 - 120 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Strong computer and software skills • At least 1-2 years B2B/Account Management experience CRM software

2 candidate(s) have already applied for this Job. Apply now

Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

• Conduct regular audits to identify competency gaps and propose improvements.

• Monitor channel partner performance and provide feedback to drive continuous improvement.

• Collaborate with internal teams to ensure partners have the resources they need.

• Collaborate with internal teams to identify training programs to enhance partner capabilities.

• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

• Maintain detailed records of partner interactions and support activities.

• Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

• 2 to 3 years' experience in a support role in a B2B environment.

• At least 1 year experience in Account Management

• Strong communication and interpersonal skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Knowledge of industry trends in cybersecurity

Role

Mandarin Language Expert

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

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