Clinical Service Desk Analyst (CSDA)

Gratitude Inc

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4 days ago

Clinical Service Desk Analyst (CSDA)

1-2 Year(s)

₱ 38.5 - ₱ 44.5K p.m

Manila, Cebu Central Visayas

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Job Description

Key Skills

Multitasking C1 Proficiency Problem-Solving Skills Very good/Excellent English language communication skills Customer service skills

19 candidate(s) have already applied for this Job. Apply now

Hiring: Clinical Service Desk Analyst (CSDA)

Location: Cebu City
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary Package: PHP 38,500 – 44,500/month

We are looking for Clinical Service Desk Analysts (CSDA) to provide first-level IT support to clinicians by resolving technical issues affecting patient care. If you have a strong healthcare service desk background and excellent customer service skills, we'd love to hear from you!

Key Responsibilities:

Provide technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware and software issues related to clinical applications
Log, categorize, and prioritize incidents with accurate documentation
Escalate complex issues to higher-level support teams or vendors
Assist clinicians with application usage and basic troubleshooting
Create and maintain knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations and standards
Collaborate with clinical staff, IT teams, and external vendors

Qualifications:

At least 1 year of relevant Healthcare Service Desk experience
Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards (e.g., HIPAA)
Excellent English communication skills (minimum C1 proficiency)
Strong problem-solving and customer service skills
Ability to multitask in a fast-paced environment
Willing to work onsite in Cebu City on a shifting schedule

Preferred Experience:

IT Service Desk (L1/L2) experience using ServiceNow, Remedy, or similar ticketing tools
Experience supporting healthcare applications and EHR systems
Basic knowledge of ITIL processes and SLA-driven support environments
BPO experience is an advantage but not required

Apply Here:

Questionnaire Link: https://myglit.com/lateral/cref/0ba0fd6bd2

Note: Filling out the questionnaire form is mandatory. Applications submitted without completing the form will not be processed.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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