Collections Manager -B2B

Gratitude Inc

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1 month ago

Collections Manager -B2B

5-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Coaching Accounts Receivable Disputes Management Order to Cash B2b Collections Collections Manager and manage team performance against KPIs and SLAs.

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Key Responsibilities:
▪Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs.
▪Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
▪Monitor workflow and ensure timely completion of collection activities and customer follow-ups.
▪Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
▪Mentor team members and support capability development.
▪Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution.
▪Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
▪Support governance reviews, reporting, and stakeholder management activities.
▪Ensure adherence to operational controls, quality standards, SOPs, and process documentation.
▪Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Role

Collections Manager

Timings

Night Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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