CSR INSURANCE BROKERAGE-Taguig
Gratitude IncCSR INSURANCE BROKERAGE-Taguig
Job Description
Key Skills
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JOB POST TITLE:
CSR INSURANCE BROKERAGE | COGNIZANT TAGUIG | UP TO 45K | ONSITE
COMPANY: Cognizant
LOCATION: Taguig, Philippines
WORK SETUP: Onsite
EXPERIENCE: 12-18 months BPO experience required
SALARY: Up to 45K max
START DATE: Sept 1 and Sept 22
INDUSTRY: BPO / Insurance / Property and Casualty
JOB DESCRIPTION:
Support policy servicing activities within an insurance brokerage or agency environment. You will coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates, and act as the main point of contact between clients, agents, and insurers.
KEY RESPONSIBILITIES:
1. Policy Servicing and Carrier Coordination
- Support policy servicing activities within an insurance brokerage or agency environment
- Coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates
- Issue and process policy endorsements using broker management systems such as AMS, Applied Epic, or similar
- Act as an intermediary between clients, agents, and insurers, ensuring accurate and timely information exchange
- Ensure all policy documentation and servicing processes comply with regulatory and internal guidelines
2. Billing, Premium and Receivables Management
- Manage and resolve billing discrepancies, premium adjustments, and payment-related issues
- Handle premium collections, receivables inquiries, and account reconciliations
- Respond to billing-related questions from insureds, agents, and carriers with accuracy and professionalism
- Maintain detailed records and documentation in compliance with regulated industry standards
3. High-Volume Communication and Call Handling
- Handle high-volume inbound and outbound calls involving insureds, agents, and insurance carriers
- Serve as the primary point of coordination for policy and billing inquiries in a brokerage or agency setting
- Provide clear explanations of policy changes, billing details, and next steps to stakeholders
- Maintain service level expectations in a fast-paced, customer-focused environment
QUALIFICATIONS:
- College graduate with at least 12 months of BPO experience OR Completed at least 2 years in college with a minimum of 18 months BPO experience
- REQUIRED EXPERIENCE: Insurance background in non-life focused on property and casualty insurance, home and auto loan type
- Willing to work on site in Taguig
#CSR #InsuranceBrokerage #Cognizant #CognizantTaguig #BPOJobs #TaguigJobs #PropertyAndCasualty #HiringNow
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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