CSR– US Telecom Account

Gratitude Inc

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2 hours ago

CSR– US Telecom Account

0-1 Year(s)

20 - 25 Thousand p.m

Manila (Makati, Pasay City, Pasig, Taguig)

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Job Description

Key Skills

Customer Service Technical support Customer oriented Excellent Communication Adaptability

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LOCATION: Taguig / McKinley Hill, Philippines

HEADCOUNT: 60 Openings

START DATE: June 15

COMPENSATION:

- Basic Salary: ₱23,000

- Allowance: ₱2,000

- Total Package: ₱25,000

Job Summary

We are looking for Customer Service Representatives to support a US Telecommunications account. This role is ideal for fresh graduates and career starters who are passionate about customer service and willing to build a career in the BPO industry.

Key Responsibilities

- Handle customer inquiries regarding telecommunications products and services.

- Assist customers with account-related concerns.

- Troubleshoot basic service issues and provide appropriate solutions.

- Document customer interactions accurately.

- Meet quality, productivity, and customer satisfaction targets.

- Maintain professionalism during all customer interactions.

Qualifications

- Freshers and first-time job seekers are welcome to apply.

- BPO experience is not required.

- Technical support experience is an advantage but not mandatory.

- Good English communication skills.

- Strong customer service orientation.

- Willing to work onsite in Taguig / McKinley Hill.

- Preferably residing in Taguig, Makati, Pasig, or Pasay.

Ideal Candidate

- Excellent communication skills.

- Tech-savvy and willing to learn.

- Positive attitude and customer-focused mindset.

- Comfortable working in a fast-paced environment.

Candidates are to provide the details below:

First name:

Middle name:

Last name:

Email:

Phone number:

Date of birth:

Gender:

Current address;

(a) House number:

(b) Street :

(d) Municipality/City:

(e) Province:

(f) Region:

(g) Zip/post code:

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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