CSR– US Telecom Account
Gratitude IncCSR– US Telecom Account
Job Description
Key Skills
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LOCATION: Taguig / McKinley Hill, Philippines
HEADCOUNT: 60 Openings
START DATE: June 15
COMPENSATION:
- Basic Salary: ₱23,000
- Allowance: ₱2,000
- Total Package: ₱25,000
Job Summary
We are looking for Customer Service Representatives to support a US Telecommunications account. This role is ideal for fresh graduates and career starters who are passionate about customer service and willing to build a career in the BPO industry.
Key Responsibilities
- Handle customer inquiries regarding telecommunications products and services.
- Assist customers with account-related concerns.
- Troubleshoot basic service issues and provide appropriate solutions.
- Document customer interactions accurately.
- Meet quality, productivity, and customer satisfaction targets.
- Maintain professionalism during all customer interactions.
Qualifications
- Freshers and first-time job seekers are welcome to apply.
- BPO experience is not required.
- Technical support experience is an advantage but not mandatory.
- Good English communication skills.
- Strong customer service orientation.
- Willing to work onsite in Taguig / McKinley Hill.
- Preferably residing in Taguig, Makati, Pasig, or Pasay.
Ideal Candidate
- Excellent communication skills.
- Tech-savvy and willing to learn.
- Positive attitude and customer-focused mindset.
- Comfortable working in a fast-paced environment.
Candidates are to provide the details below:
First name:
Middle name:
Last name:
Email:
Phone number:
Date of birth:
Gender:
Current address;
(a) House number:
(b) Street :
(c) Barangay:
(d) Municipality/City:
(e) Province:
(f) Region:
(g) Zip/post code:
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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