Customer Care Officer in a Leading Call Center | Apply Now at Makati
Gratitude IncCustomer Care Officer in a Leading Call Center | Apply Now at Makati
Job Description
Key Skills
217 candidate(s) have already applied for this Job. Apply now
The Role
Your responsibilities will include:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Ideal Profile
- You have at least 1 year experience within a Healthcare process.
- Good communication
- Education :High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate
- Someone with a BPO experience at least 6 months
What's on Offer?
- Flexible working options
- Opening within a company with a solid track record of success
- Great work culture
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Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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