Customer Care Specialist (Telco)
Gratitude IncCustomer Care Specialist (Telco)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Requirements:
- Voice roles only (no chat, email, or back-office positions).
- Onsite roles only (no Work From Home or hybrid jobs).
- Candidates must have at least 6 months of BPO voice experience.
- Employment type: Full-time.
- Include a mix of inbound customer service, outbound customer service, technical support, healthcare voice, financial customer service, collections, and sales voice accounts.
Minimum Experience Required: 6 months BPO voice experience
Educational Requirement: At least Senior High School (SHS) graduate
Key Responsibilities:
Handle inbound calls from postpaid mobile subscribers regarding billing inquiries and plan changes.
Troubleshoot basic network and device connectivity issues.
Process service upgrades, add-ons, and loyalty discounts.
Document call interactions accurately in the CRM system.
De-escalate irate customers by providing empathic and solution-driven support.
Required Skills:
Excellent English communication skills (verbal).
Active listening and problem-solving abilities.
Basic knowledge of iOS/Android troubleshooting.
Ability to navigate multiple computer systems simultaneously.
Strong customer orientation and patience.
Work Setup: Onsite only
Hiring Status: Mass Hiring
Recruiter-Friendly Summary:
We are urgently hiring customer-focused agents with at least 6 months of voice experience to handle inbound support. Enjoy competitive pay.
Role
Appeals Support Specialist
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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