Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
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Hiring: Contact Center Rep
30k-50k signing bonus
Start Date:8th September
1 year Exp on Short-Term /Long-term Disability Claims! (for Pioneer account)
Location: Taguig City
Work onsite
Position Type: Regular Full-Time
Category: Customer Service
Qualifications:
Job Description
As a Contact Center Representative, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility, claims, and ensuring the satisfaction of each client.
Key Job Responsibilities
Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.
Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.
Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).
Educate customer about the status of their claim and general queries
Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.
Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements
Answer general inquiries related to STD/Absence
Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.
Follow up with customers on pending claims or benefit inquiries and provide updates as needed.
Must be in a position to respond to emails quickly during the application process
Kindly send your resume to maek01239@gmail.com
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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