Customer service representative

Gratitude Inc

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5 days ago

Customer service representative

0-5 Year(s)

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

CSR

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Customer Service Representative (CSR) Job Post

We’re Hiring: Customer Service Representative (CSR)

Are you passionate about helping people, solving problems, and delivering excellent customer experiences? Join our team as a Customer Service Representative and become part of a fast-growing and supportive work environment.

Job Title

Customer Service Representative (CSR)

Job Type

Full-time

On-site

Salary

Competitive salary package

Performance bonuses and incentives available

Job description

We are looking for a friendly, professional, and customer-focused Customer Service Representative to handle customer inquiries, provide product/service information, and resolve issues efficiently. The ideal candidate should have excellent communication skills, patience, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat

Provide accurate information about products and services

Resolve customer complaints professionally and efficiently

Maintain customer records and update account information

Escalate complex concerns to the appropriate department

Meet performance and quality targets

Build positive relationships with customers

Follow company policies and procedures

Qualifications

High school grad /senior high school grad/ Bachelor’s Degree

Previous customer service experience is an advantage

Excellent verbal and written communication skills

Good listening and problem-solving abilities

Basic computer knowledge and typing skills

Ability to work under pressure and handle multiple tasks

Positive attitude and strong work ethic

Preferred Skills

Strong interpersonal skills

Attention to detail

Time management skills

Ability to remain calm under pressure

Team player mindset

Benefits

Paid training

Career growth opportunities

Friendly and inclusive work environment

Health and wellness benefits

Performance bonuses

Paid leave and holidays

Work Schedule

Flexible shifts may apply

Weekend and holiday availability may be required

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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