Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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We are currently seeking dedicated and customer-oriented professionals to join our Telecommunications Customer Support Team. This position offers an excellent opportunity for individuals looking to build a long-term career in the Business Process Outsourcing industry while gaining valuable experience in customer engagement and telecommunications services.
As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving concerns, and providing accurate information regarding products, services, billing, and account-related matters. Successful candidates must possess strong communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
• Respond to customer inquiries through inbound support channels.
• Assist customers with billing concerns, service requests, account maintenance, and general inquiries.
• Identify customer needs and provide appropriate solutions in accordance with company guidelines.
• Maintain accurate records of customer interactions and transactions.
• Achieve individual and team performance objectives.
• Promote customer satisfaction through professional and efficient service.
Qualifications:
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent English communication skills.
• Basic computer proficiency and navigation skills.
• Strong problem-solving and customer service abilities.
• Willing to work on shifting schedules, weekends, and holidays.
Benefits:
• Competitive salary package.
• Monthly performance incentives.
• Paid training and continuous learning opportunities.
• Career advancement programs.
• Health and wellness benefits.
Join our growing team and become part of an organization that values excellence, collaboration, and professional growth.
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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