Customer Service Representative – Collections Account
Gratitude IncCustomer Service Representative – Collections Account
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
We are looking for motivated and results-driven professionals to join our Collections Account team. In this role, you will assist customers with outstanding account balances, payment arrangements, billing concerns, and account-related inquiries while maintaining professionalism, empathy, and compliance with company policies.
The ideal candidate is an effective communicator with strong negotiation and problem-solving skills, capable of handling sensitive conversations while delivering excellent customer service. Successful candidates will receive comprehensive training and continuous support to excel in the role.
Qualifications
• At least 1 years of BPO experience is preferred
• Strong communication, negotiation, and customer service skills
• Excellent attention to detail and problem-solving abilities
• Ability to handle confidential customer information with professionalism
• Comfortable working in a fast-paced environment
• Willing to work on shifting schedules
• Must be willing to work onsite within Metro Manila
What We Offer
• Competitive compensation package
• Night differential
• Performance-based incentives and bonuses
• Career growth and advancement opportunities
• Comprehensive training and development programs
• Professional, supportive, and collaborative work environment
Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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