Customer Service Representative – Collections Account

Gratitude Inc

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2 weeks ago

Customer Service Representative – Collections Account

1-6 Year(s)

₱ 25 - ₱ 35K p.m

Manila - Bridgetown quezon City, Cebu Central Visayas - Alabang Muntinlupa City
(Base Location for WFH)

Job Description

Key Skills

Customer Service Customer Management collections experience loan or financial services experience

1 candidate(s) have already applied for this Job. Apply now

We are looking for motivated and results-driven professionals to join our Collections Account team. In this role, you will assist customers with outstanding account balances, payment arrangements, billing concerns, and account-related inquiries while maintaining professionalism, empathy, and compliance with company policies.

The ideal candidate is an effective communicator with strong negotiation and problem-solving skills, capable of handling sensitive conversations while delivering excellent customer service. Successful candidates will receive comprehensive training and continuous support to excel in the role.

Qualifications

• At least 1 years of BPO experience is preferred

• Strong communication, negotiation, and customer service skills

• Excellent attention to detail and problem-solving abilities

• Ability to handle confidential customer information with professionalism

• Comfortable working in a fast-paced environment

• Willing to work on shifting schedules

• Must be willing to work onsite within Metro Manila

What We Offer

• Competitive compensation package

• Night differential

• Performance-based incentives and bonuses

• Career growth and advancement opportunities

• Comprehensive training and development programs

• Professional, supportive, and collaborative work environment

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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