Customer service Representative
Gratitude IncCustomer service Representative
Job Description
Key Skills
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Key Account Manager – Corporate Retail, Airline, Telco & Healthcare Clients
Job Description:
Serve as the primary point of contact for key corporate customers.
Drive account growth through upselling and cross-selling initiatives.
Build long-term partnerships with clients in Retail, Airline, Telecom, and Healthcare sectors.
Analyze customer requirements and develop customized solutions.
Lead account planning, contract renewals, and business reviews.
Maintain high customer retention and satisfaction levels.
Support strategic business development initiatives.
Requirements:
Bachelor's degree or equivalent experience.
Strong background in account management or business development.
Excellent stakeholder management and presentation skills.
Ability to work in a target-driven environment.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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