CUSTOMER SERVICE REPRESENTATIVE

Gratitude Inc

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1 day ago

CUSTOMER SERVICE REPRESENTATIVE

0-1 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Customer Relations customer service analyst Customer oriented

1 candidate(s) have already applied for this Job. Apply now

TAGUIG/MAKATI BPO TALENT, THIS IS FOR YOU
ON-SITE ONLY. NO WFH.

ROLE OVERVIEW / PURPOSE:
We are hiring Customer Service Representatives for our US HEALTHCARE Account. Your purpose is to assist US customers with Appointment Scheduling and Billing Inquiries with accuracy and confidentiality.

SALARY & LOCATION:
**Pay:** ₱25,000 Package
**Location:** On-site Only | Taguig & Makati

KEY RESPONSIBILITIES & DUTIES:
1. Handle appointment scheduling for US customers via phone
2. Address billing inquiries and provide correct information
3. Maintain confidentiality and accurate records of all transactions
4. Follow up with customers to ensure issues are resolved
5. Comply with healthcare privacy and quality standards

QUALIFICATIONS & SKILLS REQUIRED:
1. **At least 6 months** BPO/Call Center experience
2. Can speak English clearly
3. Strong attention to detail and integrity
4. Good computer and typing skills
5. Willing to work on-site in Taguig or Makati

EXPERIENCE / CERTIFICATIONS:
- At least 6 months BPO experience required
- Healthcare experience is an advantage but not required
- No certifications needed. Training will be provided

COMPANY CULTURE & VALUES:
We uphold integrity, confidentiality, respect, and professionalism. We are committed to a safe, supportive environment and teamwork for all staff.

APPLY NOW. LIMITED SLOTS ONLY

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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