Customer Service Representative

Gratitude Inc

242 Views

2 weeks ago

Customer Service Representative

1-3 Year(s)

₱ 18 - ₱ 20K p.m

Manila, Cebu Central Visayas

Job Description

Key Skills

Communication Multitasking Problem Solving Basic computer knowledge required (MS- Office Applications)

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About the Role

We are actively hiring qualified professionals for our Insurance and Travel Accounts. If you have relevent BPO experience and are looking for a rewarding career opportunity, we will love to hear from you

Key Responsibilities

Handle travel reservations, bookings, cancellations and itenerary changes
Assist customers with flight schedules, fares, ticketing, and travel-related inquiries
Provide exceptional customer service while resolving travel concerns
Maintain accurate documentation of customer interactions and booking records
Meet quality and productivety performance metrics

Qualifications

Completed at least 2 years of college with no back subjects
Minimum of 1 year BPO experience
Strong problem-solving skills and the ability to work independently and with a team.
Good written and verbal communication skills.

Skills

Strong foundation in role-relevant tools, platforms, and best practices.
Ability to plan, execute, measure, and improve work with attention to detail.
Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

Strong written verbal and communication skills
Excellent customer service and active listening skills
Attention to details and accuracy in documentation
Proficiency in microsoft office
Ability to work in a fast paced environment

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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