Customer Service Representative (No BPO Experience)
Gratitude IncCustomer Service Representative (No BPO Experience)
Job Description
Key Skills
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Job Title: Customer Service Representative
Location: Cagayan De Oro
Job Type: Full-time, On-site
About Us:
We are currently seeking dedicated and motivated individuals to join our dynamic team in Cagayan De Oro as Customer Service Representatives.
Job Description:
As a Customer Service Representative, you will be responsible for providing exceptional customer support through various channels, ensuring a positive customer experience. Successful candidates will be required to navigate multiple computer systems, demonstrate above-average English communication skills, and maintain a typing speed of 25 - 30 WPM.
Responsibilities:
- Handle customer inquiries and concerns via phone, email, and chat in a professional and efficient manner.
- Navigate multiple computer systems to provide accurate and timely information.
- Maintain a high level of customer satisfaction by addressing issues and resolving problems promptly.
- Adhere to company policies and procedures to ensure consistent service delivery.
Requirements:
- Must be at least 18 years old.
- High school graduate (old curriculum) or senior high school graduate (new curriculum).
- Above-average English communication skills.
- Good computer navigational skills on multiple systems.
- Typing speed of 25 - 30 WPM.
Work Set-Up:
- Work on-site at our Cagayan De Oro location.
Join us and become part of a vibrant team dedicated to delivering outstanding customer service!
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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