Customer Service Representative – Telco Account

Gratitude Inc

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1 week ago

Customer Service Representative – Telco Account

1-5 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Alabang Muntinlupa City, Eastwood quezon city, Pasig, Taguig, Bridgetown quezon City)

Job Description

Key Skills

Customer Service Chat Support Customer Care customer support

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Description

We are looking for experienced and customer-focused professionals to join our US Telco Account team. The role involves assisting customers with account-related concerns, service inquiries, billing questions, and general support requests. Successful candidates will provide excellent customer service while maintaining professionalism, accuracy, and efficiency in every interaction.

This is an excellent opportunity for individuals seeking career growth in the BPO industry while working in a dynamic and supportive environment. Candidates should be comfortable handling customer concerns, navigating multiple systems, and delivering high-quality service.

Qualifications

• At least 6 months of BPO experience

• HS/SHS/College undergraduate/ College Graduate

• Ability to work in a fast-paced environment

• Willing to work on flexible shifting schedules.

• Excellent communication skill, strong problem-solving and customer service skills

• Must be willing to work onsite

What We Offer

• Competitive compensation package

• Night differential

• Performance-based incentives and bonuses

• Career growth and development opportunities

• Comprehensive training and support

• Dynamic and collaborative work environment

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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