Customer Service Representative-Voice

Gratitude Inc

972 Views

2 months ago

Customer Service Representative-Voice

1-5 Year(s)

20 - 35 Thousand p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service Customer Management BPO Voice Process Customer oriented BPO Skills New Customers BPO industry Customer Engagement Customer Care BPO Call center International BPO BPO/ITES customer success customer support

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Customer Service Representative-Voice

This is for US financial Banking account. You will have to deal with customers for Loan enquiries, Credit card Collections and other Banking related Issue

Qualifications:

Must be willing to work onsite

Computer-literate and has excellent communication skills

Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience

Preferably with Banking account experience

Willing to work on shifting schedule

Job responsibilities

Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

Send your CV to brenda@gratitideindia.com

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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