Customer Service Representative (Voice)
Gratitude IncCustomer Service Representative (Voice)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Join our growing Customer Service team and provide exceptional support to customers through inbound and outbound calls. Help resolve account, billing, product, and service-related concerns while delivering a positive customer experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with account, billing, product, and service-related inquiries.
• Provide accurate information and effective solutions based on company guidelines.
• Document customer interactions and resolutions accurately in the system.
• Escalate complex concerns to the appropriate department when necessary.
• Meet established quality, productivity, and customer satisfaction goals.
Qualifications
• High School/Senior High School Graduate or higher.
• Excellent English communication skills.
• Basic computer navigation skills.
• Customer service or voice support experience is an advantage but not required.
• Strong problem-solving and active listening skills.
• Willing to work on shifting schedules, weekends, and holidays.
Benefits
• Competitive salary package
• Night differential
• Performance incentives and bonuses
• HMO coverage
• Paid training
• Career growth and promotion opportunities
• Supportive and inclusive work environment
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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