Customer Success Manager - English (Hybrid in Taguig) | Target SD: March 30th

Gratitude Inc

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6 days ago

Customer Success Manager - English (Hybrid in Taguig) | Target SD: March 30th

1-2 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

BPO Skills BPO Operations

2 candidate(s) have already applied for this Job. Apply now

Work Set Up: Hybrid (2 days WFH; 3 days Onsite)

Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)
Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio
Basic Salary: PHP 45k
Allowances: PHP 5k (3K allowance + 2k Performance Bonus Incentive)
Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance
Target start date: 30-Mar-26
Headcount Needed: 2

Account Management experience is mandatory.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• B2B experience ; Account Management experience
• 1 - 2 years of Account Management experience
• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified

Job Responsibilities/Scope of Work:

B2B - Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

RECRUITMENT PROCESS (Virtual/Online):

• Initial Interview - Program Interview - Client Interview

PRESCREENING NOTES:
BPO experience:
Years of B2B Account Management experience:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Christopher Owiny Omondi

Recruiter - Gratitude Inc

NA, kenya

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