Customer Success Specialist

Gratitude Inc

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1 week ago

Customer Success Specialist

2-17 Year(s)

30 - 40 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

BPO Skills

1 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Success Specialist (Renewals & Retention)
Company: WNS
Location: Alabang
Work Setup: Onsite
Schedule: Dayshift
Salary: Php 30,000 – 37,000
Job Description
We are looking for a Customer Success Specialist with strong experience in renewals, retention, or inside sales to join our growing team in Alabang. The ideal candidate will be responsible for maintaining strong client relationships, driving customer retention, and supporting subscription renewals within a SaaS business environment.
Responsibilities
Manage customer renewals and retention processes
Build and maintain strong relationships with clients
Identify opportunities to improve customer satisfaction and account growth
Provide solutions based on customer needs and business objectives
Collaborate with internal teams to ensure excellent customer experience
Track customer engagement and renewal timelines
Support inside sales activities and account management initiatives
Qualifications
At least 2 years of experience in renewals, retention, or inside sales
At least 2 years of relevant experience in Customer Success principles and SaaS business models
Excellent communication and relationship-building skills
Strong problem-solving and negotiation abilities
Amenable to work onsite in Alabang
Willing to work on a dayshift schedule
Benefits
Competitive salary package
Career growth opportunities
Dynamic and collaborative work environment
Exposure to international clients and SaaS operations

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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