Customer Support Associate | Voice Account | BPO Hiring

Gratitude Inc

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3 weeks ago

Customer Support Associate | Voice Account | BPO Hiring

0-10 Year(s)

₱ 10 - ₱ 30K p.m

Manila, Cebu Central Visayas

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service customer service analyst Customer oriented

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We are seeking enthusiastic Customer Support Associates to provide exceptional service to customers through voice interactions. Successful candidates will handle inquiries efficiently while ensuring excellent customer satisfaction.

Key Responsibilities

•⁠ ⁠Answer inbound customer calls.
•⁠ ⁠Resolve account and service-related concerns.
•⁠ ⁠Process customer requests accurately.
•⁠ ⁠Update customer information.
•⁠ ⁠Maintain professionalism during every interaction.

Qualifications

•⁠ ⁠At least Senior High School Graduate.
•⁠ ⁠Strong verbal communication skills.
•⁠ ⁠Computer literate.
•⁠ ⁠Willing to work onsite and on shifting schedules.
•⁠ ⁠Fresh graduates are encouraged to apply.

Benefits

•⁠ ⁠Paid training
•⁠ ⁠Monthly incentives
•⁠ ⁠HMO upon regularization
•⁠ ⁠Leave credits
•⁠ ⁠Government benefits
•⁠ ⁠Promotion opportunities

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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