Financial Advisor
Gratitude IncFinancial Advisor
Job Description
Key Skills
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Job title: Financial Advisor
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 50,900 package depending on the length of tenure as an agent.
Start date: TBD
Headcount: 1
Qualifications:
• Bachelor’s Degree
• 4-5 years of relevant US/UK banking and collections experience
• Leadership experience in UK collections/recoveries
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Proven track record in providing support to customers experiencing mortgage arrears.
• Proficiency in undertaking complex financial support, litigation and receivership activities.
• Good to have: Exposure to UK banking or collections experience in other verticals.
• Not a job hopper
• Must not be a present or former employee of Wipro
Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.
Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Angela
SVAR
Final Interview: MS Teams
Role
Account Manager
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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