Fraud Supervisor/Fraud Senior Analyst - With Joining Bonus up to 45k PHP
Gratitude IncFraud Supervisor/Fraud Senior Analyst - With Joining Bonus up to 45k PHP
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst
WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3
WORK SHIFT: Night shift
Salary budget: 40K - 65K (Confidential and estimate only)
**Joining bonus of up to Php 45,000 (T&C applies)**
SKILLS AND QUALIFICATIONS:
• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
Other details:
• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
RECRUITMENT PROCESS:
• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV and CV
• For reviewing with the client
PRE-SCREENING QUESTIONS:
1. How many years of experience do you have as a Fraud Supervisor?
2. How much is your last drawn salary?
3. How much is your salary expectation?
4. Are you amenable to working onsite with a night shift schedule in Taguig?
Role
Fraud Analyst
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 4 Year(s)
Confidential
Manila, Philippines
Senior SAP ABAP Developer
Gratitude Inc8 - 10 Year(s)
100 - 150 Thousand p.m
Manila, Philippines
0 - 3 Year(s)
15 - 25 Thousand p.m
Manila, Philippines
Insurance
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
Customer service Representative
Gratitude Inc0 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
SAP E invoicing EXPERT (SAP Finances & Order To Cash
Gratitude Inc7 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Command Centre Team Lead
Gratitude Inc5 - 25 Year(s)
55 - 60 Thousand p.m
Manila, Philippines
Senior Java Developer
Gratitude Inc10 - 12 Year(s)
100 - 150 Thousand p.m
Manila, Philippines
1 - 21 Year(s)
25 - 35 Thousand p.m
Manila, Philippines